Online orders and delivery

Where is my customer's parcel?

Open the parcel to see each courier scan.

Steps4

  1. Open Business.
  2. Tap Parcels.
  3. Search the order or tracking number.
  4. Tap Trail to see each scan.
The screen for "Where is my customer's parcel?", with what to tap outlined
What to tap is outlined

Next

Still stuck?

In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.