Online orders and delivery

When the courier could not deliver

A courier sends a parcel back if nobody answers in about a day. Answer it here.

Steps6

  1. Open Business.
  2. Tap Parcels.
  3. At the top, tap Answer the courier.
  4. Tap Call or WhatsApp to talk to the customer.
  5. Pick Deliver again or Send it back.
  6. Tap Ask for another attempt or Ask to send it back.
The screen for "When the courier could not deliver", with what to tap outlined
What to tap is outlined

Good to know

  • You can add a new phone number, address or day for the next try.
  • Some couriers take answers only on their own panel. Then call them too.
  • Goods go back in stock when the courier marks the parcel returned.

Next

Still stuck?

In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.