Steps4
- Open help with the ? key.
- Tap Write to support. Your email app opens.
- Write what went wrong, in your own words.
- Send the email.
Good to know
- Never send your PIN, code or card number.
Still stuck?
In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.