Getting help

Use the help chat

Tap the help key and type your question in simple words. It shows the steps.

Steps4

  1. Tap the ? key at the top of any screen.
  2. Type your question, like "how to give credit".
  3. Read the steps. Tap Take me there to open the screen.
  4. Not right? Tap Not what I meant.

Good to know

  • Tap Hinglish to read the answer in Hinglish.
  • Never type your PIN, code or card number.

Next

Still stuck?

In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.