Getting help

Report a problem

Tell us what went wrong. We answer in the app, and your phone tells you.

Steps6

  1. Open Settings.
  2. Tap Report a problem.
  3. Pick what it is about.
  4. Write what you did, what you saw, and what you expected.
  5. Add a screenshot if you have one. Tap Send.
  6. See our answers in Settings → My tickets.

If it stops you

We already know about this: something is down for everyone and we are fixing it. If yours is different, tap My problem is something else.

Good to know

  • Only Okount support sees your screenshot. Cover anything private first.
  • When it is fixed, close the ticket with It is sorted, close this.

Next

Still stuck?

In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.