Staff

Ask your shop admin for a yes

Some things need the shop admin. Ask on their phone, or they type their PIN.

Steps4

  1. Tap Ask for approval.
  2. Wait. It opens by itself when they answer.
  3. If they are at the counter, they tap Approving at the counter?.
  4. They type the Approval PIN and tap Approve with PIN.
The screen for "Ask your shop admin for a yes", with what to tap outlined
What to tap is outlined

If it stops you

Not approved.: tap Ask again if you still need it.

Next

Still stuck?

In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.