Selling at the counter

Take back a sale and refund

Find the bill, tap Return and pick what is coming back. The refund goes back the way they paid, and the items go back into stock.

Steps6

  1. Tap Returns.
  2. Find the bill by its number, the customer, their phone or an item.
  3. Tap Return.
  4. Set how many of each item are coming back with − and +.
  5. Check how the money goes back. It starts on the way they paid.
  6. Tap Refund. The button shows the amount.
The screen for "Take back a sale and refund", with what to tap outlined
What to tap is outlined

If it stops you

Refund needs the shop admin: your refund is above your limit. Tap Ask for approval.

Good to know

  • Bills are never deleted. A return keeps the record.
  • Each bill says what it can still do. Exchange means it can only be swapped.
  • A bill with no button says why: Final sale, no returns, or the return time ended.
  • Inside a bill, an item that can't come back says why: No returns on this item, Already returned, or the day its return time ended.

Next

Still stuck?

In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.