Your data and safety

Close your shop account

Everything is erased one week after you confirm. You can cancel before then.

Steps5

  1. Download your data first.
  2. Open Settings.
  3. Tap Close shop account.
  4. Pick a reason and confirm.
  5. Changed your mind? Tap Keep my account.
The screen for "Close your shop account", with what to tap outlined
What to tap is outlined

Good to know

  • After that date, nothing is left to download.

Next

Still stuck?

In the app, tap ? on the screen you are on and ask in your own words. Or email support@okount.com. A person replies in writing. Never send your PIN, code or card number.