Okount team ·
Match every courier remittance to the orders it pays, net of the courier's fees, and list the delivered COD orders with no payment yet. Chase the oldest first, and follow up any parcel that has had no tracking scan for days.
Where COD money goes missing
With cash on delivery, the courier collects your money and pays it to you later, in batches, minus its fees. Money goes missing in the gaps: a remittance that leaves out a few orders, a fee taken twice, or a parcel marked delivered whose cash never arrives.
Step 1: Match each remittance to its orders
Every remittance comes with a list of the orders it pays. Match each to your order list and compare the cash collected, the fee and the amount paid.
Worked example. A remittance of 1,180 covers 30 orders worth 1,240 in cash. The courier's fee is 2% of 1,240, which is 24.80, so you expected 1,215.20. The 35.20 difference is one order missing from the batch.
Step 2: List delivered orders with no payment
Each week, list every COD order that was delivered but not yet paid, oldest first. Anything older than the courier's usual remittance cycle needs a question to the courier, with the order ID and the delivery date.
Step 3: Watch the quiet parcels
A parcel with no tracking scan for several days is more likely to be lost or returned than one that is moving. Sort parcels by how long they have been silent and chase the quietest first, before the buyer calls you.
How Okount helps
Okount matches COD remittances to orders, net of fees, and sorts parcels by how long they have gone without a scan, so the one to worry about is at the top. Rider runs get a cash-to-collect run sheet too.